ARTICLE / Case study

Frontend Leadership with Qmatic

What was the problem?

Qmatic developed the world's first electronic queuing system in 1981 and has since become a global leader in Customer Journey Management. Today, the company is present in over 120 countries and its services are used by 2 billion people every year.

Like all titans of industry, Qmatic wanted to move from the physical piece of paper in your hand to a more digital and scalable solution. The strategy became a cloud-based service to replace the current on-prem solution.

To change from hardware and on-prem Java Enterprise to AWS, Kubernetes and Vue, Lynchburg Collective was brought in to lead the transition work in the front end.

What did Lynchburg do?

Lynchburg provided product development, technical innovation strategy and launched solutions to Qmatic to lay the foundation for front-end applications on its Cloud platform.

An architectural solution for micro-frontend structure was developed together with a Design System.

How was it executed?

The solution was a Micro Frontend based solution in Vue and Typescript, achieved through a green-field solution which laid the foundation for the new direction.

As part of this transformation, the Design System was developed and strategically managed by the Lynchburg Collective.

Lynchburg Collective also performed User Research, technical evaluation, development of both front and backend and supported in the launch plan.